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QCT Emergency Support
To contact QCT in an emergency, please:
- Freecall
, 24
hours, 7 days
- Email
, giving full
details. This address is always monitored during business hours
- Fill in the Support Request
form - this is also monitored during business hours
- If outside business hours, the Freecall number will give a mobile number
for an on-call technician
Before contacting QCT
- Please attempt to shut down and restart the computer
- If the computer is not responding, try pressing
Ctrl-Alt-Del, and click Shut Down
- If all else fails, turn the power off
- If the power doesn't go off, hold the power button in for
at least 5 seconds
- If the problem is with a printer or other peripheral, make
sure to turn it off as well
- Try to reproduce the fault
- Note the exact wording of any error messages (you may copy
the message by highlighting it and pressing Ctrl-C, then paste it into our
Support
Request form by pressing Ctrl-V)
- If you have an email problem, try visiting some web pages
to test your Internet connection
- If you have a network problem, make sure that all the
computers are logged on (do not click Cancel when asked to 'log on to
Windows') and that your password is correct
- Don't panic! Help isn't far away...
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